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FAQ'S Q: What are your shipping and handling charges? A: $14.95 shipping and handling on all orders. Q: When does the program begin? A: Family and friends can begin placing orders on September 1, 2011. Q: How do I check on an order? A: Please call 1-855-329-4268 or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net . Customer Service Hours 8:30 a.m. - 12:00 a.m. EST, Monday - Friday and 11:00 a.m. - 5:00 p.m. EST, Saturday. Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the jail. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate. Q: My pre-paid credit card does not have a billing address. Can I use it on this site? |