Access Securepak - City of Las Vegas Detention Center - NV

COVID-19 Call Center Availability:

Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

Q: What are your processing fee charges?
A: There is a $7.95 processing fee on all orders.

Q: Are there limits for this package program?
A: Yes, an inmate is allowed to receive $50.00 worth of packages per week. The inmates have an unlimited number of packages that they can receive as long as the total of those packages do not exceed $50.00 for that week. The week time frame for Las Vegas County Jail is from Wednesday to Tuesday.

Q. Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q: When will the order arrive at the facility?
A: All orders will be arriving at the correctional facility once a week. The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility.

Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with Visa and MasterCard logos. We also accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. Access Securepak® is now applying an 8.1% sales tax on all applicable items as required. Sales tax will be added on at the end of the order. When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?
A: Online: cityoflasvegaspackages.com

Q: How do I check on an order?

A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, Access Securepak, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?

A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate. All discrepancies will be refunded. No replacements allowed.

Q: What happens if the person I am sending an order to has been released?
A: If the inmate has been released and the package has been delivered to the facility, the released inmate or family/friend has up to 7 days to pick the package up from the facility. If after those 7 days the package has not been picked up the facility will keep that package, but a credit will not be issued to the purchaser. Once the package has been picked up from the facility no discrepancies will be honored.