Access Securepak - Coconino County Jail - AZ

COVID-19 Call Center Availability:

Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

Q: What are your processing fee charges?

A: There is a $7.95 processing fee added to all orders.

Q. Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q: What is the ordering week?

A: Each week ordering starts at 12:01 a.m. on Friday and ends at 11:59 p.m. on Thursday. Orders will be printed for the previous week on Fridays and then packed and shipped to the facility on Mondays.

Q: When will the order arrive at the facility?

A: All orders will arrive at the correctional facility weekly. The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility.

Q: What forms of payment do you accept?
A: PAYMENT: Access Securepak® is applying a 9.446% sales tax on all non-food items for the state as required. Sales tax is already included in the price of each item for easier calculation. We accept Credit/Debit cards with Visa/Mastercard logos. Orders will be accepted when accompanied by credit card (Mastercard or Visa). We also accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?

A: Website: coconinopackages.com

Q: How do I check on an order?

A: Please call 636-888-7003 (Need a 1-800 number? Click Here) to check the status of your order. You can also send us an email at customerservice@securepak.net.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?

A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there is an issue with the order, thee employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the family and we cannot honor any discrepancies reported from family members or friends of the inmate.

Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.