Q: What is your processing fees?
A: There is a $4.00 processing fee on all inmate orders.
Q: What are the package limits for ordering?
A: There are no spending limits.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier's checks or money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Personal checks will NOT be accepted and the orders will be returned to the sender. ORDERS PLACED WITH A CREDIT, DEBIT, or PRE-PAID CARD: All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.
Q: My Pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call or visit the website of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Q: What is the sales tax per order?
A: Access Securepak is required by the state of Alabama to collect 9% sales tax on all merchandise including the processing fee. Please see the tax calculation example below for more information.
Tax Calculation example:
$21.00 merchandise total x 1.09 (tax rate) = $22.89 merchandise subtotal
$4.00 processing fee x 1.09 (tax rate) = $4.36 processing fee subtotal
$22.89 merchandise subtotal + $4.36 processing fee subtotal = $27.25 total amount due
Q: How do I place an order?
A: Phone: 636-888-7003 (Need a 1-800 number? Click Here)
Fax: 1-866-754-2813
Internet: alabamapackages.com
Mail at: Access Securepak (AL)
10880 Linpage Place
St. Louis, MO 63132
Q: How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Access Securepak, Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours are Mon. - Fri., 7:30 a.m. - 11 p.m. CST & Sat., 10 a.m. - 4 p.m. CST.
Q: How should a discrepancy with the order be reported (item missing, wrong product, etc.)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®.