Q: How do I place an order?
A: Internet: spaldingcopackages.com By phone: 800-546-6283
Mail: Customer Service, Access Securepak® (GA)
10880 Linpage Place
St. Louis, MO 63132
Fax: 866-754-2813
Q: How do I check on an order?
A: Please call 800-546-6283 or write to us at Access Securepak, Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there is an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate. All discrepancies will be corrected by Access Securepak® with replacement of product, reimbursement of funds, etc. Please allow 3-4 weeks for all discrepancies to be corrected.