Access Securepak - Essex County Jail Package Program - MA

What are your processing fee charges?
There is a $6.95 processing fee on all orders.

What at the program limits?

Inmates are allowed two (2) packages per month not to exceed $125.

Why can’t I place an order for an inmate?

Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

What forms of payment do you accept?
PAYMENT: We accept Credit/Debit cards with VISA, Discover and Mastercard logos. We accept prepaid credit cards, but if a refund/credit is due the process might be slightly longer than usual. Orders will be accepted when accompanied by credit card (Discover, MasterCard & Visa). When paying by credit card be sure to include the card number, card verification number (3 digit card verification number found on the back of the credit card), expiration date, card member's name, and card member's phone number and address.

My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

What is the package limit timeframe?
This programs ordering cycle package limits are 2 packages up to $125 a month. This location considers Monday as the starting day of the week. The timeframe for the limits are Monday – Sunday.

How do I place an order?

Internet: essexcountymapackages.com
Phone: 636-888-7003 (Need a 1-800 number? Click Here)

How do I check on an order?
Phone: 636-888-7003 (Need a 1-800 number? Click Here)
Write us: Access Securepak (MA)

Customer Service
10880 Linpage Place
St. Louis, MO 63132
Email: customerservice@securepak.net

Customer Service Hours: Monday - Friday 8:30 a.m. - 11:59 p.m. EST and Saturday 11:00 a.m. - 5:00 p.m. EST.

How do I report a discrepancy with the order (item missing, wrong product, etc)?
The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate.