FAQ'S
Q: What are your shipping and handling charges?
A: $4.00 shipping and handling on mail and phone orders. FREE shipping and handling for all orders placed on the website.
Q: When does the program begin?
A: Orders will be accepted from May 9 - June 7, 2011. However, any order that is mailed in must be postmarked by May 31, 2011, and delivered to Access Securepak® by June 7, 2011. Any orders received after the deadline will not be processed and will be mailed back to the sender.
Q: When will the order arrive at the facility?
A: All orders will arrive at the correctional facilities on or before July 5, 2011. The institution will distribute the packages to the inmates shortly after the shipment arrives at the facilities.
Q: What forms of payment do you accept?
A: PAYMENT: Access Securepak® is applying an 8.6% sales tax for hygiene products for the state as required. Sales tax has already been factored into the pricing for the appropriate items for easier calculation. We accept Credit/Debit cards with Visa/MasterCard logos. We also accept prepaid credit cards or cash advance cards. Orders will be accepted when accompanied by cashier's check, money order, or credit card (MasterCard, Visa or Discover). When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address. Personal checks will NOT be accepted and the orders will be returned to the sender.
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Q: How do I place an order?
A: By phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283), internet www.coloradocarepackage.com or by mail Access Securepak®, 10880 Linpage Place, St. Louis, MO 63132
Q: How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net Customer Service Hours 6:30 a.m. - 10:00 p.m. MT, Monday - Friday and 9:00 a.m. - 3:00 p.m. MT, Saturday.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the offender. All discrepancies will be corrected by Access Securepak® with reimbursement of funds, etc. Please allow 3-4 weeks for all discrepancies to be corrected.
