Access Securepak - Florida DOC Food/Property Program

PLEASE NOTE - Inmates participating in the Department’s Religious Diet Program (RDP) are not authorized to receive non-kosher food items from the Florida Food and Property Package Program. Access Securepak will restrict the ordering of non-kosher food items for inmates participating in the RDP program. If a non-kosher food item has been ordered for an inmate whose participation in the RDP started after the ordering period ended, the item will not be shipped and the customer will be refunded. Per the Department’s regulations, inmates participating in the RDP who are found in possession of a non-kosher food item may be required to return the item at the inmate’s expense.

Q: What are your processing fees?

A: There is a $4.95 processing fee on all orders.

Q: What are the ordering dates for the program?

A: Ordering Begins: September 27, 2017

Ordering Ends: October 27, 2017
Postmark date for mail orders: October 20, 2017

Q: Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q: How do I place an order?
A: There are 3 Easy Ways to Place an Order:

Website: flpackages.com

Phone: 1-855-329-4268

Mail: Access Securepak® (FL)

10880 Linpage Place

St. Louis, MO 63132

Q: What is the sales tax?

A: Access Securepak® is required by the state of Florida to collect sales tax on select food items, all property items and handling fees. Reference the tax chart on the downloadable order form noting the facility’s tax rate. To figure sales tax amount take the subtotal and multiply it by the tax rate of the inmate’s facility. Example: Apalachee East $63.52(subtotal) X 0.07(tax rate) = $4.45(tax total) $63.52(subtotal) + $4.45(tax total) = $67.97(total).

Q: What forms of payment do you accept?

A: Acceptable Methods of Payment:

• Credit/Debit Cards—VISA, MasterCard, Discover

• Prepaid cards that have a verifiable United States address
• Cashier’s check
• Money order
We do not accept personal checks and will return them to the sender. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the card used for the order (allow additional time for refunds/credits on prepaid cards). Access Securepak reserves the right to remove one or more items from the order due to insufficient payment.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I check on an order?

A: Please call 1-855-329-4268 or write to us at Access Securepak, Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 11:59 p.m. EST, Monday - Friday and 11:00 a.m. - 5:00 p.m. EST, Saturday.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?

A: The inmate will be given an opportunity to check the contents of the package in the presence of FL DOC Facility Staff before leaving with their package. If there is an issue with the order, the FL DOC Staff will verify the issue and send the paperwork to Access Securepak. All discrepancies must be reported by FL DOC Facility Staff and we will not honor any discrepancies reported directly from family members, friends of the inmate or the inmate themselves.

Q: What are the package limits?

A: MULTIPLE PACKAGES CAN BE ORDERED, THE INMATES TOTAL ORDER CANNOT EXCEED THE DOLLAR LIMIT OF $100.00 PER VENDOR. INMATES MAY RECEIVE A $100 PACKAGE FROM EACH APPROVED VENDOR. THERE IS A MINIMUM SPENDING LIMIT OF $15.00 PER ORDER. PLEASE NOTE - Inmates participating in the Department’s Religious Diet Program (RDP) are not authorized to receive non-kosher food items from the Florida Food and Property Package Program. Access Securepak will restrict the ordering of non-kosher food items for inmates participating in the RDP program. If a non-kosher food item has been ordered for an inmate whose participation in the RDP started after the ordering period ended, the item will not be shipped and the customer will be refunded. Per the Department’s regulations, inmates participating in the RDP who are found in possession of a non-kosher food item may be required to return the item at the inmate’s expense.

Q: When will the packages be delivered to the facility?

A: Packages will arrive at the facility between December 11th - 15th, 2017.

*Per Florida Dept. of Corrections, inmates may only possess the quantities of items specified in the 33-602.201 F.A.C. policy. It is the inmate's responsibility to never possess more than those quantities allowed. Any items exceeding the inmate's limit will be disposed of at inmate's expense, in accordance with the FL DOC rules and regulations.