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| Q: What are your processing fees? A: There is a $5.95 processing fee on all orders. Q: When does the program begin? A: Orders will be accepted starting January 1, 2015. Q: When will the order be delivered to the facility? A: Packages will be delivered to the facilities weekly. Q. Why can’t I place an order for an inmate? A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here). Q: What forms of payment do you accept? A: We accept Visa, MasterCard and Discover credit/debit cards and prepaid cards (that have a verifiable United States address). When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Q: My pre-paid credit card does not have a billing address. Can I use it on this site? Q: What are the limits for this program? A: Each inmate is allowed to have up to one (1) $40.00 package per week. Q: How do I place an order? A: By phone: 636-888-7003 (Need a 1-800 number? Click Here) or the internet www.blancocountypackages.com. Q: How do I check on an order? A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours: Monday to Friday 7:30 a.m. to 11:00 p.m. CST, and Saturday 10:00 a.m. to 4:00 p.m. CST. Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The inmate will be given an opportunity to check the contents of the package in the presence of Commissary Staff from the jail. If there is an issue with the order, the Commissary Staff will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate. |