How much is the tax?
Access Securepak® is required by the state of Kentucky to collect 6% sales tax on all candy items including the processing fee. All other non-candy items are not taxable. See the tax calculation example below for more information.
$63.52 non-candy merchandise total
$15.46 candy total +$5.95 processing fee + $21.41 candy subtotal.
$21.41 candy subtotal x 0.06 tax rate = $1.28 tax total + $21.41 = $22.69 candy total w/tax
$63.52 non-candy merchandise total + $22.69 candy total w/tax = $86.21 total due.
How can I avoid sending food items that are not approved by the correctional facility?
All items listed on the website have been pre-approved by the facility.
What happens if my order exceeds the $125 product limit?
The limit online and for phone orders is automatically calculated to prevent exceeding the limit of $125 of product. Multiple packages can be ordered, and we will consolidate orders not to exceed the maximum $125 of product per quarter. If a mailed-in order exceeds the limit, we will remove products until it meets that limit.
What happens if the recipient of my order is moved to a security level that does not allow packages?
If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable.
What happens if an inmate receives more than one package from family members or friends?
If an inmate receives more than the maximum amount of packages he or she is allowed, the order(s) will not be processed and the sender will receive a refund.
