Access Securepak - Harris County Package Program - TX

COVID-19 Call Center Availability:

Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

How can I place an order?

By phone at 636-888-7003 (Need a 1-800 number? Click Here)

What are the limits for this program?

There is a limit of 2 kits per week.

Why can’t I place an order for an inmate?

Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

When will my order deliver?
Orders will be processed daily at the facility. Please allow 30 days for delivery to the inmate.

How do I check the status of my order and/or track its progress?

We will email a confirmation number to you within two business days of receiving your order.

•Visit accesscatalog.com and enter the confirmation number or inmate number. You can also live chat with a customer service representative during regular business hours—Monday-Friday, 7:30 a.m.–11 p.m. CST and Saturdays, 10 a.m.–4 p.m. CST.

•Call 636-888-7003 (Need a 1-800 number? Click Here) any time day or night to access our automated system. Customer service representatives are available during regular business hours.

•Email customerservice@securepak.net

How much is the processing fee?

There is a $7.95 processing fee on all orders.

How much is the tax?

There is a sales tax of 8.25% on items and processing fees.

How can I avoid sending items that are not approved by the correctional facility?

All items listed on the website have been pre-approved by the facility.

What happens if my order exceeds the 2 kit limit?

The limit of online and phone orders is automatically calculated to prevent exceeding limits?

What happens if the recipient of my order is moved to a security level that does not allow packages?

If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable.

What forms of payment do you accept?

We accept VISA, MasterCard and Discover credit/debit cards; prepaid cards (that have a verifiable United States address). When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address and telephone number. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the original card used. Allow additional time for refunds/credits on prepaid cards.

My pre-paid credit card does not have a billing address. Can I use it on this site?

You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Can Access Securepak guarantee the contents of each inmate food package?

All products depicted (in images and text) are subject to change or substitution. The images associated with your order are only a representation of what is available. The descriptions are subject to substitution based on limitations placed on the recipient. Because of availability and the ability to obtain different products in different regions of the country, it may be necessary to substitute different product(s) of the same kind. All products are of equal or greater value.

How do I report a discrepancy with the order (item missing, wrong product, etc)?
The inmate will be given an opportunity to check the contents of the package in the presence of Commissary Staff from the jail. If there is an issue with the order, the Commissary Staff will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate.