How much is the processing fee? There is a $7.95 processing fee on all orders.
How much is the tax?
There is a sales tax of 8.25% on items and processing fees.
How can I avoid sending items that are not approved by the correctional facility?
All items listed on the website have been pre-approved by the facility.
What happens if my order exceeds the 2 kit limit?
The limit of online and phone orders is automatically calculated to prevent exceeding limits?
What happens if the recipient of my order is moved to a security level that does not allow packages?
If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable.
What forms of payment do you accept?
We accept VISA, MasterCard and Discover credit/debit cards; prepaid cards (that have a verifiable United States address). When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address and telephone number. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the original card used. Allow additional time for refunds/credits on prepaid cards.
My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Can Access Securepak guarantee the contents of each inmate food package?
All products depicted (in images and text) are subject to change or substitution. The images associated with your order are only a representation of what is available. The descriptions are subject to substitution based on limitations placed on the recipient. Because of availability and the ability to obtain different products in different regions of the country, it may be necessary to substitute different product(s) of the same kind. All products are of equal or greater value.
How do I report a discrepancy with the order (item missing, wrong product, etc)?
The inmate will be given an opportunity to check the contents of the package in the presence of Commissary Staff from the jail. If there is an issue with the order, the Commissary Staff will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate.
