What is your Privacy Policy? 

Access Securepak’sPrivacy Policy can be found on our website at www.Louisianapackages.com. 

What if something is broken, damaged or missing from my order? 

We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends. 

How much is the processing fee? 

The processing fee is$6.95. 

How much is the tax? 
Access Securepak is required by the state of Louisiana to collect sales tax on all merchandise and the processing fee. Please see the tax calculation example and tax table below for more information.  
 

 
Tax Calculation Box: 
 
 

How can I avoid sending items that are not approved by the correctional facility? 

All items listed on the website have been pre-approved by the facility 

What happens if my order exceeds the limit? 

There is not a dollar limit for property orders. Please refer to the website or catalog for individual category restrictions.   
 

What happens if the recipient of my order is released or moved to a security level that does not allow packages? 

If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable. 

What happens if an inmate receives more than one package from family members or friends?  

If an inmate receives more than the maximum number of packages he or she is allowed, the order(s) will not be processed, and the sender will receive a refund. 

Can an item become out of stock or unavailable after I place my order? 

Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will remove the out-of-stock item and issue a refund.  

What forms of payment do you accept? 

We accept VISA, MasterCard and Discover credit/debit cards; prepaid cards (that have a verifiable United States address); cashier’s checks, money orders and checks from correctional institutions.When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address, and telephone number.Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the original card used. Allow additional time for refunds/credits on prepaid cards. 

My prepaid credit card does not have a billing address—can I use it on this site? 

Because our site always validates a billing address, you must first contact the prepaid credit card company to register a billing address for the card. 

How do I report a discrepancy with the order (missing item, wrong product)? 

The package's contents will be validated with facility staff. If a discrepancy is found, the facility staff will verify it and send appropriate paperwork to Access Securepak. Depending on facility policy, we will issue a refund or replace the item(s) at no charge to resolve the discrepancy. All discrepancies must be reported from the prison; we cannot honor reports of discrepancies from inmates’ families or friends. Please allow 3-4 weeks for discrepancies to be resolved. 

Why can’t I place an order for an inmate? 

Inmates may be restricted from receiving packages for various reasons.  This could be due to a request from the facility, or it could be because the inmate received an order that was later denied by the credit card holder as possible suspicious activity.  In such a case, the inmate will no longer be able to receive orders.  The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full.  For further assistance in this matter please call Securepak Customer Service at 1-800-546-6283.