Both MyCarePack and Access Securepak are package programs operated by Keefe Group, LLC, designed to allow family members and friends to purchase packages for shipment to inmates located within correctional facilities in the United States.  MyCarePack is now hosted on the Access Securepak platform, allowing MyCarePack customers improved access to a Customer Service Team.

Yes, but only if you were a prior MyCarePack customer.  MyCarePack and Access Securepak will allow customers to purchase packages from either program provider using the same customer account, once you have created an account on this platform.

All MyCarePack.com deliveries are based on the recipient ID# and not on name. If you are not completely sure that you have the correct ID#, please take a moment to check your records before submitting your order. Any order submitted with an incorrect ID# is the sole responsibility of the person submitting the order. MyCarePack.com cannot refund or replace orders due to an incorrect recipient ID#. Note: Some facilities feature an Inmate Identification tool which can be found on the store home page to assist identification.

We accept VISA, MasterCard and Discover credit/debit cards.  When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address and telephone number. Credit/debit will be charged on the day the order is shipped. Refunds or credits will be applied to the original card used.

MyCarePack.com has high fraud prevention settings. To continue to provide this service it was necessary to elevate fraud protection for our customers. Part of the fraud detection is MyCarePack.com sends the billing information you have entered to your credit card/bank issuer. The credit card/bank issuer returns a response to MyCarePack.com whether this information matches what they have on file. Please note MyCarePack.com is not responsible for the information we receive from the bank/card issuers, however, here are some possible solutions:

When making a purchase on MyCarePack.com, Address Verification is used to verify the billing address on your credit card. This is used as an added security measure to protect our customers. If the address you enter does not match what the issuing bank has returned to us, MyCarePack.com will reply with an error message, in which case, you will need to contact your bank/credit card company. Here are some suggestions on the formatting of your address, however, it is best to verify exactly what your bank/credit card company has on file:

Once an authorized charge has been settled it will appear on your credit/debit card statement as “Access/MCP Inmate Pack”.

The difference of the dollar amount of the order when placed versus actually charged could be the result of out of stock items, inmate status or other spending restriction changes that occurred after the order was placed.  The settled amount will never be greater than the amount authorized at time of order placement.

Prepaid cards must have a verifiable United States address.  You must first contact the prepaid credit card company to register a billing address for the card before placing your order.

We will email a confirmation number to you within two business days of receiving your order. 

The protection of your privacy is one of our top priorities at MyCarePack.com. We contract with Verisign to provide the highest levels of safety and security while shopping on our site. Please see our Privacy Policy located on the home page for more information.

This will vary per facility. Please review the ''Facility Guidelines'' on the facility's homepage.

A MyCarePack Representative works directly with the correctional institution to determine what products are allowed at the facility. If an item has been ordered that is not allowed, we will attempt to find a similar product substitution and if this is not possible, the order will be adjusted and the amount charged will be less that the amount originally authorized.  If the problem occurs after the order has been charged and shipped a refund will be issued if the problem cannot be resolved allowing a product to be delivered to the inmate.

Yes. If an item becomes out of stock or unavailable after the order is placed, MyCarePack.com will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at My Care Pack.

We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends.