Access Securepak - Z - Rhode Island Holiday Package Program - Clothing

Q: What are your processing fees?
A: There is a $3.95 processing fees on all orders.

Q: When does the program begin?
A: First Date to Place Orders: November 3, 2014. Last Date to Place Orders(phone & web): Postmark Date(mail orders): November 28, 2014.

Q: When will the order arrive at the facility?
A:  Packages will be delivered weekly on or before December 18, 2014.

Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with Visa/Mastercard logos. We also accept prepaid credit cards. Orders will be accepted when accompanied by money order, cashiers check or credit card (MasterCard, Visa or Discover). When paying by credit card be sure to include the card number, expiration date, card member’s name, and card member’s phone number and address.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?
A: By phone: 636-888-7003 (Need a 1-800 number? Click Here), Internet www.rhodeislandpackage.com or by Mail to Access Securepak®, 10880 Linpage Place, St. Louis, MO 63132.

Q: How do I check on an order?
A:  Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132.  You can also send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 12:00 a.m. EST, Monday - Friday and 11:00 a.m. - 5:00 p.m. EST, Saturday.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.