Shipping: All orders will be shipped from our warehouse located in Sparks, NV. Therefore, you can expect delivery to the correctional facility in 1 to 3 working days.
Returns: Used or damaged items cannot be returned, exchanged or refunded. They are covered only by the manufacturer's warranty. If an item is found to be defective upon receipt and is returned to us within 30 days, it will be repaired or replaced at no charge. Please return the item, along with a copy of your invoice and note that the item is defective, to Access Securepak, 55-101 Vista, Sparks, NV 89431. Please notify the R&R officer immediately if you receive any defective or damaged items. Access Securepak is not responsible for refused items. Please make sure that the item(s) you ordered are approved and will be accepted at your facility. Processing fee's are non-refundable.
Catalog Changes: Every effort has been made to show and describe the merchandise and all information as accurately as possible. Because many manufacturers change an item’s design, color, package size and style after our catalog is produced, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing and special offers are not binding on Access Securepak, and we may make adjustments at any time. Additionally, many of our food items may contain common allergens such as milk, eggs, wheat and peanuts. Before consuming a food item, please consult the product packaging for specific information on its ingredients. Prices and offers are subject to change and available while supplies last. Always consult our website californiaqp.com for the latest updates on this package program.
CDCR Disclaimer:
The California Department of Corrections and Rehabilitation (CDCR) has approved this independent vendor to sell merchandise to inmates and the public. CDCR's brief review and approval of this vendor was strictly limited to minimum security requirements and general business intent. The CDCR is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expected, nor permanently remain in business, nor does the CDCR guarantee the vendor's products in any way. Any purchases from this vendor are at the buyer’s sole risk. The CDCR assumes no liability whatsoever for such purchases, nor any aspect thereof. Any issues or disputes regarding the vendor's products are the sole responsibility of the buyer and/or the vendor, and the CDCR is not obligated to mediate or resolve any such disputes.