Shipping: All orders will be shipped from our warehouse located in Sparks, NV. Therefore, you can expect delivery to the correctional facility in 1 to 3 working days.  

Returns: Used or damaged items cannot be returned, exchanged or refunded. If an item is found to be defective upon receipt and is returned to us within 30 days, it shall be replaced at no charge. (Please send to Access Catalog Company, 55-101 Vista Blvd. Sparks, NV 89434.) If the item (Television) is in need of repair and/or after the warranty period all repairs need to be sent to 13330 Lake Front Drive, Earth City, MO 63045. We do not repair radios, cassette players, CD players or typewriters. Please notify the property officer immediately if you receive any defective or damaged items.  Access Securepak and Access Catalog are not responsible for refused items. Please make sure that the item(s) you ordered is approved and will be accepted at your facility. Processing fee charges are non-refundable.

Catalog Changes:  Every effort has been made to show and describe the merchandise and all information as accurately as possible. Many manufacturers make changes in design, color, package size, and style after catalog production and therefore, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing, and special offers are not binding on Access Securepak, and may be adjusted by Access Securepak at any time. Additionally, many of our food items may contain common allergens such as milk, eggs, wheat, and peanuts. Please consult the product packaging before consuming for specific information on the ingredients contained in each product. Prices and offers are subject to change and available while supplies last. Always consult our website californiaspo.com for the latest updates on this package program.